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General terms and conditions of sale


Any order placed on the site (hereinafter referred to as the "Site") will be exclusively governed by these general conditions of sale, which we recommend that you read carefully.

Article 1 : Acceptance of the present general conditions of sale

The purpose of the present general conditions of sale (hereinafter "General Conditions") is to define the rights and obligations within the framework of a remote sale of products offered on our Site.

The products on sale on the Site are intended exclusively for private individuals for their personal needs. As a private individual, you declare that you are not a professional and that you are not purchasing the products for commercial use or in a general way to make a profit.

You acknowledge that you have read these Terms and Conditions prior to validating your order on the Site and guarantee that you have full legal capacity to use this online sales service. Any validation of your order implies acceptance of the General Conditions.

We reserve the right to change or modify the Terms and Conditions at any time. In the event of a change, the General Terms and Conditions in effect on the day the order was placed will apply to each order.

Article 2: Identification of the offeror

Private institution

Head office : 68 av du 8 mai 1945 - 64100 Bayonne

RCS : BAYONNE 881834915

Intracommunity VAT number : FR 89881834915

Customer Service :

Our Customer Service is at your disposal for any question concerning the products or the present online sales service. This service can be reached from Monday to Friday from 8:30 am to 12:00 am and from 2:00 pm to 4:30 pm except on public holidays:

By email :

We will answer you as soon as possible.

Article 3 : Offer and availability of products

The offers on the products are valid as long as they are visible on the Site.

The products are offered for sale in the following countries:

France - European Union

International (see Article 4)

Article 4 : Price of the products and amount of the order

4.1. Sales prices of the products

The selling prices of the products are those displayed on the Site at the time of your purchase.

These sales prices are indicated including VAT, at the rate applicable on the day of the order and do not include gift wrapping costs or shipping costs charged in addition. Any change in this rate will be automatically reflected in the selling price of the products.

Attention: For a delivery outside the European Union, you will have to pay in addition the customs duties and other taxes due for the importation of products on the territory of delivery.

4.2 Total amount of the order

The total amount of the order is the final price in euros, including all taxes, processing and delivery charges. It is included in the order confirmation email and in the electronic invoice that can be downloaded directly from the customer account.

Article 5: Placing the order

The online ordering process involves the following steps:

Step 1: Selection of the product(s)

For each product, a detailed description of the selected product (size, material, photograph) and the selling price appear.

Step 2: Create/Login to customer account or provide order information

The creation of the customer account and the quick order require the communication of information necessary to the treatment of the order: name and first name, postal address of delivery and/or invoicing, telephone and email address.

Step 3: Delivery methods and costs

The information provided is displayed as well as the possible delivery methods and times and the corresponding fees. After having made sure that all this information is correct (contact details, delivery address etc...), you can choose the delivery method according to the indicated delivery times and the corresponding fees.

Step 4: Validation of the order summary

The summary of the entire order is displayed on the page "summary of your order". Remember to check the details of your order and correct any errors before entering your bank details.

After having read and accepted our General Conditions, you can validate your order by clicking on "ORDER WITH PAYMENT OBLIGATION".

Step 5: Payment

The online payment of the order is made exclusively by credit card or Paypal.

The online payment of the order is made by communicating your bank details (numbers, date of validity and visual cryptogram of the card) and by a definitive click on "VALIDATE".

In case of refusal of the payment by the concerned banking institution, the order is automatically cancelled.

Any payment made on the Site constitutes a firm order that you may only question in the cases provided for in Articles 7 ("Delivery"), 8 (exercise of the "Right of Withdrawal") and 9 ("Legal Guarantees") of these General Conditions.

Step 6 : Order confirmation

Once the payment is made, you will receive an email confirming your order. This email constitutes a proof of your order. We recommend that you keep it.

Article 6 : Payment and Invoice

6.1. Methods of settlement

You can choose to pay your order by credit card, via Paypal, even if you do not have a Paypal account, or with your Paypal account.

6.2. Payment transaction

You guarantee that you have the necessary authorizations to use the chosen payment method.

In case of refusal of the card used by the payment center, the order is automatically cancelled.

You are invited to print the proof of transaction that will appear on the screen after the actual payment of the order.

6.3. Invoice and purchase history

Your Customer Account contains your purchase history.

6.4. Secure payment

We do everything in our power to ensure the confidentiality and security of the banking data you have transmitted to us on the Site.

Your bank details are thus protected, since only the payment agreement codes issued by the banks are kept.

Article 7 : Delivery

The ordered products are delivered to you under the following conditions:

7.1 Delivery times

Delivery times vary according to the product(s) concerned, the chosen formula and the destination of the order.

We remind you that, except for public holidays, the starting point of the delivery time is :

- next day for all orders placed from Monday morning to Thursday evening.

- to the following Monday for all orders placed from Friday morning to Sunday evening.

The ordered products are sent to you within the following deadlines (announced on the Site):

7.2 Delivery costs

The amount of the delivery costs varies according to the product(s) concerned, the delivery formula chosen and the delivery zone.

These amounts are indicated at the time of the order.

You may therefore be required, for the same order, to pay several delivery charges depending on the type of product ordered.

7.3 Follow-up and reception of the order

You will be informed of the shipment of your order by an email containing a tracking link.

You agree to receive the products ordered at the delivery address listed on the order confirmation email.

In case of absence, you will have the time indicated by the carrier to receive your package.

Attention: In case of non withdrawal within the time limit, the products will be returned to us. In this case, we reserve the right to reimburse the amount of the order, excluding shipping costs which will remain at your expense.

7.4 Delay in delivery

In case of delay of delivery, an e-mail will be sent to you to propose a new delivery time.

You can either accept this new deadline, or to cancel the sale contract according to the modalities defined in the Article L 216-2 of the Code of the consumption and to obtain the refunding of the entirety of the paid sums. If you receive the product after the resolution of the contract, the expenses of return of the product will be refunded to you on presentation of a proof of return.

Article 8 : Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have a period of 14 calendar days to exercise your legal right of withdrawal without having to justify your decision or pay a penalty. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have a new period of 14 calendar days to return the product(s) concerned by the withdrawal.

We offer you the possibility to exercise your right of withdrawal within 14 working days. You then have another 14 working days from the communication of your decision to withdraw to send us back the product(s) concerned.

After this period, any order on the Site can no longer give rise to a refund except in the cases provided for in Articles 7 (delivery) and 9 (legal guarantees).

8.1 Modalities for exercising the legal right of withdrawal

To exercise your right of withdrawal on all or part of the order, simply :

1- To notify us of your request for withdrawal within 14 working days from the date on which you or a third party designated by you (other than the carrier), has received the product(s) subject to the order (or the last product delivered, if the order involves several products delivered separately).

> You can notify us of your withdrawal:

 By sending an email.

We will acknowledge receipt of your cancellation request by email.

> The withdrawal request must include the following information:

- The order number

- The date of receipt of the order

- The Product(s) subject to the retraction

- Your name, first name and postal address

- Your email address

2- Then return the product(s) concerned in good condition within 14 working days from the date you notified us of your withdrawal in the following manner:

Address provided in a confirmation email.

> The returned product(s) must be accompanied by the following documents:

your RIB if you want a refund

> Products must be returned in their original, complete condition (packaging, accessories, instructions, etc.), enabling them to be remarketed as new. In the event of product depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.

8.2 Effects of withdrawal

In case of exercising the right of withdrawal, you will be able to obtain a refund of the product(s) ordered as well as the corresponding delivery costs or -if it is possible- the exchange of the product(s) under the following conditions:

> Reimbursement

You can obtain a refund of the returned product(s) as well as the corresponding delivery costs.


- The costs of returning the product(s) concerned by the withdrawal remain at your expense

The refund is made by bank transfer and occurs upon receipt of the product (s) subject of the withdrawal or proof of shipment of the product (s) that you have communicated by email.

Warning: You are responsible for the depreciation of the value of the product(s) resulting from manipulations (other than those necessary to establish the nature, characteristics and proper functioning of the product(s))

Article 9 : Responsibility

We make our best efforts to ensure the accessibility of the Site and its online sales service, and to describe the products sold with the greatest accuracy. However, we shall not be liable for any failure to perform or improper performance of all or part of the obligations attributable to you, or attributable to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure (Article L221-15 of the Consumer Code).

Similarly, we cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

Hypertext links may direct you to other Internet sites than the Site. We disclaim all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Article 10: Proof - Conservation - Archiving

The computerized registers, kept in our computer systems, in reasonable conditions of security, will be considered as proof of the sales contract, its date, orders and payments between the parties.

The archiving of orders and invoices is made on a reliable and durable medium so as to correspond to a faithful copy, in accordance with Article 1348 of the Civil Code.

Article 11: Protection of personal data

> Collected data

Your data is intended for Templar Presse, which is responsible for processing it.

They are collected to enable us to manage your customer account, process and execute your orders placed on the Site, improve our services, and respond to your requests.

Your data is kept for the time necessary to fulfill each purpose and then archived with restricted access and kept for the additional time necessary to comply with our legal obligations or to defend or enforce our rights.

In its capacity as data controller, TP processes your data in compliance with the European Regulation n°2016/679/EU of 27 April 2016 on the protection of personal data and the amended "Informatique et Libertés" law of 6 January 1978.

> Exercising your rights

You have the right to access, rectify, portability, deletion and limitation of the processing of your data as well as the right to communicate directives on the fate of your data after your death. You also have the right to object to the processing of your data.

In order to allow Us to understand your request and to answer it quickly, We thank you to specify in your request:

- The right you wish to exercise (e.g. deletion of your customer account/personal area, updating of your data)

- Your full name and email address and any information that would allow us to better identify you in our systems (account number, customer/subscriber number etc.)

The rights you have are individual rights and can therefore only be exercised by the data owner or his/her authorized representative.

If you believe that your rights are not respected or that the protection of your personal data is not ensured in accordance with the applicable regulations, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) by mail at the following address CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07; or online at:

> Telephone marketing opposition list

TP may collect Your cell phone number when creating an account and/or placing an order on the Site. This collection is exclusively intended to process and execute your orders placed on the Site.

Without prejudice to the above, you are reminded that you are entitled to request to be registered on the list of opposition to telephone canvassing (bloctel list), on the site

Article 12: Dispute Resolution

The Terms and Conditions and any order placed on the Site are governed by French law, unless otherwise provided by public policy.

By email :

Article 13: Final Provisions

The fact that TP does not avail itself, at one time or another, of one of the provisions of these General Terms and Conditions shall not be interpreted as a waiver by TP of its right to avail itself of such provision at a later date. In the event that any provision of these General Terms and Conditions is declared null and void or ineffective, it shall be deemed unwritten without invalidating these General Terms and Conditions or altering the other provisions thereof, unless the provision declared null and void or ineffective was essential and determining.